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Saturday, January 6th, 2024 1:28 AM

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Streaming

How do I deprovision all the devices streaming on my account? 

7 Messages

11 months ago

How do I deprovision all the devices streaming On my account? 

Note: This comment was created from a merged conversation originally titled How do you deprovision all the devices streaming

Official Employee

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1.5K Messages

11 months ago

@user_47ml5q Thanks for reaching out! The following article outlines how you can manage devices in the Xfinity Stream app or portal. Remove Downloads and Manage Devices for the Xfinity Stream App and Portal

7 Messages

Thanks. I am aware of that, but that doesn't allow you to remove access from specific devices. It shows how many devices are streaming, but that's it. It is not very useful to be honest.... 

Official Employee

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1.7K Messages

Thank you for reporting back to us @user_47ml5q, we apologize that isn't quite the information you were looking for. To confirm, are you looking to block specific devices or remove them from your network? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

That is correct. Remove the devices from being able to access my streaming service. There is not an easy way to do this from what I can tell. 

Thanks 

Official Employee

 • 

1.7K Messages

Thank you for confirming that @user_47ml5q. May I ask if you are using an XFINITY Gateway or your own modem? You can pause devices using the XFINITY app.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

My own modem, and the device streaming is not on my network. 

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