Vinnie1's profile

Frequent Visitor

 • 

8 Messages

Sat, Nov 21, 2020 4:00 PM

Streaming

Why can't I stream the same "on demand" channels that I can on regular tv?

Responses

Frequent Visitor

 • 

5 Messages

7 m ago

If you are using the Xfinity stream app, it is having issues.

Official Employee

 • 

2.4K Messages

7 m ago

Hello, @Vinnie1,

 

I wanted to make sure that you are not experiencing any issues with your service. If you do, Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
Vinnie1

Frequent Visitor

 • 

8 Messages

7 m ago

I am still having issues when streaming from my iMac.  The screen will lock followed by an
"Attempting to resume" error screen.  Typically returns in about 20 to 30 seconds.

Official Employee

 • 

2.4K Messages

7 m ago

Did you want us to take a look a bit deeper into your account or did you want to watch if it resolves within the next couple of days? Whatever you feel is our best option. We want to help in any way we can. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
Vinnie1

Frequent Visitor

 • 

8 Messages

7 m ago

Sure, as long as it doesn't require rebooting anything or deleting cookies as that has been tried.

Official Employee

 • 

2.4K Messages

7 m ago

Can you please private message me your full name and service address so I can pull up your account? Our team can't wait to help.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here