fishingmama1's profile

New Poster

 • 

1 Message

Fri, Oct 9, 2020 8:00 AM

streaming

When I am streaming  goes on and off  and lose connection.  

 

Responses

Rustyben

Expert

 • 

24K Messages

8 m ago


@fishingmama1 wrote:

When I am streaming  goes on and off  and lose connection.  


did you try updating your computer's operating system and updating the browser? what error message do you see on your computer screen? error numbers? do smart phones/tablets have the same problem?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastRob

Official Employee

 • 

267 Messages

4 m ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here