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Saturday, December 13th, 2025 9:45 PM

Streaming service

I just got my cable system hooked up with Xfinity. I downloaded the xfinity stream app on my roku TV but its saying cannot support High speed customers without a I video etc.. help please 

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Official Employee

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3.6K Messages

1 month ago

Hi there, @user_uegfgk! Thanks for reaching out about using the Xfinity Stream app on your Roku TV. Did you recently move or have your Xfinity ID associated with 2 accounts? Do you have a TV box? If you do, is that working? 

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