Hello @user_5d6185, thank you for taking the time to reach out to us! We will be happy to take a further look into account to see what's going on! If you don't mind, can you please send our team a direct message with your full name and full address? Our team is here to help!
To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary • Click the "Peer to peer chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
CCJimmy
Problem Solver
•
492 Messages
1 year ago
Hello @user_5d6185, thank you for taking the time to reach out to us! We will be happy to take a further look into account to see what's going on! If you don't mind, can you please send our team a direct message with your full name and full address? Our team is here to help!
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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