Thanks for reaching out @markyd007! It sounds like the purchased content is still linked to the previous account. This will require us to authenticate both accounts and then transfer the purchases to the newest account. Could you please send our team a direct message with your full name, previous address, and current address? To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityAldrik
Official Employee
•
2.5K Messages
1 hour ago
Thanks for reaching out @markyd007! It sounds like the purchased content is still linked to the previous account. This will require us to authenticate both accounts and then transfer the purchases to the newest account. Could you please send our team a direct message with your full name, previous address, and current address? To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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