Visitor
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2 Messages
streaming problems
For about a week or two now I have been unable to stream programs on demand or tv programs I have recorded or live TV on the xfinity site - either the app or at xfinity.com/stream. The streaming either doesn't work at all or only works for a few seconds then stops and buffers and continues this way - a few seconds play and then buffers. Sometimes the sound will continue but the picture stops. My internet speed is very fast, streaming works fine on all other streaming apps like Netflix etc. I am on a Macbook pro, using Chrome but I have tried on Safari and Foxfire and also on the app on my iPhone and the same thing happens. We have two xfinity accounts because we have two houses and this happens with both accounts whether we are on the home network or not for the accounts. I have tried clearing my cache numerous times. I have called comcast but they didn't do anything. Any ideas??? Before a week to two weeks ago I could stream fine - never any problem. the whole site seems to be running slowly - pages load slowly - like the TV schedule loads slowly but the streaming is basically nonfunctional.
XfinityJamesC
Official Employee
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2.2K Messages
4 years ago
Greetings, @user_09001b! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with Xfininty Stream, but you have definitely come to the right place for assistance.
You mentioned this was happening on multiple devices, and with different network and/or data connections. Are you able to view channels you subscribe to on a cable box, or is your account set up for streaming only?
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user_925563
Visitor
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3 Messages
4 years ago
Thank you for replying. I can watch the channels I am subscribed to on the cable box and sometimes I can stream the channels live. The biggest problem is that recordings and on demand don't stream. Sometimes it seems live channels don't stream either but sometimes they are fine - recordings and on demand don't stream or at best they stream with lots of buffering - like buffering every 10 seconds or less. For years streaming has been fine and it just suddenly stopped working.
thanks for any help you can offer.
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