Streaming or watching live TV on iPad or iPhone the sound randomly goes off.
Streaming Xfinity or watching live on iPad and iPhone sound randomly goes off for a few seconds. This has been happening for 6 months or more.
This does not happen on the DVR or watching live on the TV.
Uninstalling and reinstalling the app does not work. Upgrading to new OS does not work. WIFi signal is strong. Xfinity tech suggests asking Apple for a solution.
But this problem does not happen with: NETFLIX, AMAZON PRIME, PBS, HULU, or UTUBE.
No other streaming apps have this problem. ONLY XFINITY.
That suggest that Xfinity needs to upgrade the Xfinity streaming app.
10 months ago
Hello. Thank you for reaching out for help with your audio on Xfinity Stream on Apple. I will be happy to run through some troubleshooting steps with you to help find a solution. It could be an issue on Apples side, if their OS is not compatible with the Stream app. Does this happen on all programs, and how long does the audio cut out?