blondemom's profile

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3 Messages

Thu, Jun 27, 2019 5:00 PM

streaming on xfinity on a macbook pro

Does anyone have as much trouble as me streaming live shows on their computer?  I have called hundreds of times, they have sent techs out to review my cable and modems to NO avail.  I can stream from Netflix or Amazon but Xfinity is HORRIBLE.  It never ever works.  I will be looking for another company. 

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Rustyben

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24K Messages

2 y ago


@blondemom wrote:
By horrible i mean, the streaming stops or freezes or error messages come up. Usually says something is wrong w the tvapp. If i am using my smart phone at the same time, its fine.
Tonite i tried using tv to go, seems to work better. My wifi is connected, ive cleaned up my computer...called comcast a zillion times and they never have a solution.

since other devices work fine the stream itself is fine. did you try closing all open apps/browser windows etc and rebooting and then running just one browser window to run the xfinity stream site? also, did you check to see if the macbook is fully updated so it is not trying to update in the background?

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Rustyben

Expert

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24K Messages

2 y ago


@blondemom wrote:

Does anyone have as much trouble as me streaming live shows on their computer?  I have called hundreds of times, they have sent techs out to review my cable and modems to NO avail.  I can stream from Netflix or Amazon but Xfinity is HORRIBLE.  It never ever works.  I will be looking for another company. 


please explain horrible. error messages? symptoms? while having that problem if you run a smart device (phone/tablet) does that device have the same issues at the same time?

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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3 Messages

2 y ago

By horrible i mean, the streaming stops or freezes or error messages come up. Usually says something is wrong w the tvapp. If i am using my smart phone at the same time, its fine.
Tonite i tried using tv to go, seems to work better. My wifi is connected, ive cleaned up my computer...called comcast a zillion times and they never have a solution.

New Poster

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3 Messages

2 y ago

Yes, my computer is updated but i have xfinity on google chrome, which i use for everything. Is there a briwser you can suggest?
Rustyben

Expert

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24K Messages

2 y ago


@blondemom wrote:
Yes, my computer is updated but i have xfinity on google chrome, which i use for everything. Is there a briwser you can suggest?

is your device a 64 bit? if you use chrome and select help/about does it show you are running 64 bit?

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Official Employee

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2.5K Messages

2 y ago

Hi there, blondemom. There hasn't been any further activity on this thread and since we didn't hear back from you, I have completed this interaction. If you do end up needing further support with this, please send me a private message.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
 

Thank you, take care. 

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