4 Messages
Streaming on roku
My xfinity stream app is denying my access to some channels, stating I don't have a subscription for the channels that are included in my line up.
4 Messages
My xfinity stream app is denying my access to some channels, stating I don't have a subscription for the channels that are included in my line up.
Angies71
4 Messages
1 y ago
My fire stick isn't streaming them either. Unfortunately, I'm not seeing any answers on previous postings.
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Zorkmid
New Poster
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5 Messages
1 y ago
I am having the same problem -- both on Roku and the Xfinity website -- many of the channels that I subscribe to are now saying that I am not subscribed and I need to upgrade.
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Xfl
New Poster
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1 Message
1 y ago
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John_500
Regular Visitor
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1 Message
1 y ago
I've been having the same issue for two days now. Purchased the sports and news pacakage through my Roku stick and it was working fine for a few days. Now it tells me that I don't have any channels and I need to subscribe. Yet the charges are there in my account.
After reading all the threads and items I could find about this and doing every possible type of troubleshooting (unplug, reset gateway, delete app and reinstall, etc) I still have no access.
it would be nice to get some kind of official response, explanation, fix so I can use what I'm paying for. Maybe when the new forums are released, because that's the big news apparently
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XfinityMarcos
Official Employee
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762 Messages
1 y ago
Hello, /u/Zorkmid, thank you for reaching out in our forum regarding that pesky subscription error you've been getting. I use the Stream app every day, so I totally get how frustrating this would be, and I have your back on this. This is a known issue that we're working to resolve, but in the meantime, I'd like to try a few troubleshooting steps together. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".
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