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0bsidian
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2 Messages

Fri, Jun 21, 2019 7:00 PM

Streaming on PC - Single Episode - Sound Slower Than Standard - Chernobyl - Ep5

Using Xfinity Streaming web site in either Firefox or Chrome,

Chernobyl - Ep5 - Vichnaya Pamyat

The sound on this one episode works for the lead-in commercial, works for the recap, then into the episode the video is standard quality and speed, but the soundtrack has been slowed down to 1/4 or slower speed.

All other streams work fine, so please don't suggest my hardware, setup, or config is wrong. Even all the other episodes of Chernobyl work fine in these same browser sessions.

Can you please propigate a functional video source for that episode?

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Official Employee

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2.5K Messages

2 y ago

Hi, 0bsidian. Welcome! Thanks for posting. I'm working on replicating the issue on my end. Bear with me here and I will confirm with you once I'm finished. Thanks!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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2.5K Messages

2 y ago

Hello again, 0bsidian. This issue appears to have since been fixed. Please confirm that you're experiencing the fix as well, whenever you get a moment.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.5K Messages

2 y ago

If you're in need of further support with this, please feel free to send me a private message. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
 

I have completed this interaction since I did not end up hearing back. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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