3 Messages
streaming on my laptop issues TVAPP-00114 issue
I have not been able to stream from my laptop for 4 days now. It says to delete cache and I have done that multiple times, restarted the modem several times, restarted my laptop multiple times and still get the same message. This is very frustrating and I have had no issues in the past. I am a long time subscriber. when I go the the chat agent is tells me I am connecting to a live agent but it does nothing and I leave it on for over an hour and no changes and no one connects with me.
evenezia62
Visitor
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4 Messages
1 year ago
I too have tried everything and have restarted my computer several times. I've wasted so much time! Did you get any updates on the issue?
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XfinityThomasB
Official Employee
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1.5K Messages
1 year ago
Hello user_5raach.
Apologies for the delay in support. We here to help. I am a pretty frequent user of the Xfinity Stream app on my laptop. Are you running this on an Apple or Windows device? I was also curious of the browser you are using for access. Thank you.
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