Fri, Aug 5, 2022 1:05 PM
wwhat has happened to Xfinity Streaming in mobile devices when not on home network? No longer allowing access to live. Requiring cnx to home network 😡 Ridiculous.
9 d ago
13 d ago
I also started having the same problem today. None of my channels will stream; even the tv to go apps.
Hello @user_140648 thank you for bringing this issue to our attention. Have you tried adjusting the settings as @Rustyben suggested? If so, has this resolved the issue? Please let us and the community know!
11 d ago
Nothing has been resolved , I have 2 open tickets after 5 days they can’t tell me anything
My available out of home channels has drastically decreased as of 4 days ago. Has there been a change in availability for channels that were accessibleon the mobile streaming app?
10 d ago
Hi, @user_140648! Thank you so much for bringing this to our attention. There is a known issue that is causing this error that you're getting. If possible, could you please send our team a direct message with your full name and full address so that I can get a little more information from you in regard to this issue?
To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary• Click the "Peer to peer chat" icon• Click the "New message" (pencil and paper) icon• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line• Type your message in the text area near the bottom of the window• Press Enter to send it
I’m sorry, but I don’t see this “peer to peer icon” you mentioned. I have, however, spoken to XFINITY support two days ago and I am awaiting a call back on any progress or resolution to this issue.
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on your stream app >> live TV tab >> select 'filter' >> available out of home. you can stream any live channels from there (inside usa). you can stream completed recordings inside usa, too.
The filter does allow a few shows to be watched live, but not CNN or any of the other major news networks. I’ve been watching CNN for years on this app with no issues. They need to fix this mess ASAP!
@Rustyben Stop customer blaming and pay attention. There is a problem. Just because you can't recreate it doesn't mean it's not real. You can test yourself with an updated apple device side by side with an android device. Use the same account. Come back and report your findings.
Under filter no item to watch away from home
@tapmee are you inside usa (not vpn, physically inside)?
Yes…stopped working 3 days ago..deleted app..reinstalled..