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user_f1aa4f
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Fri, Aug 5, 2022 1:05 PM

Streaming on mobile devices

wwhat has happened to Xfinity Streaming in mobile devices when not on home network?  No longer allowing access to live. Requiring cnx to home network 😡 Ridiculous.

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Updated 

9 d ago

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user_140648

Visitor

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5 Messages

13 d ago

I also started having the same  problem today. None of my channels will stream; even the tv to go apps.

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XfinityElizabethA

Official Employee

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570 Messages

Hello @user_140648 thank you for bringing this issue to our attention. Have you tried adjusting the settings as @Rustyben suggested? If so, has this resolved the issue? Please let us and the community know!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 d ago

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user_aa6940

Visitor

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3 Messages

Nothing has been resolved , I have 2 open tickets after 5 days they can’t tell me anything

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11 d ago

user_140648

Visitor

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5 Messages

My available out of home channels has drastically decreased as of 4 days ago. Has there been a change in availability for channels that were accessibleon the mobile streaming app?

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10 d ago

XfinityLuis

Official Employee

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397 Messages

Hi, @user_140648! Thank you so much for bringing this to our attention. There is a known issue that is causing this error that you're getting. If possible, could you please send our team a direct message with your full name and full address so that I can get a little more information from you in regard to this issue? 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 d ago

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user_140648

Visitor

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5 Messages

I’m sorry, but I don’t see this “peer to peer icon” you mentioned. I have, however, spoken to XFINITY support two days ago and I am awaiting a call back on any progress or  resolution to this issue.

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10 d ago

0

Rustyben

Expert

 • 

24.2K Messages

13 d ago

on your stream app >> live TV tab >> select 'filter' >> available out of home. you can stream any live channels from there (inside usa). you can stream completed recordings inside usa, too.

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user_57165e

Visitor

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5 Messages

@Rustyben​ 

The filter does allow a few shows to be watched live, but not CNN or any of the other major news networks. I’ve been watching CNN for years on this app with no issues. They need to fix this mess ASAP! 

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13 d ago

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user_d6c7eb

Visitor

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4 Messages

@Rustyben​ Stop customer blaming and pay attention. There is a problem. Just because you can't recreate it doesn't mean it's not real. You can test yourself with an updated apple device side by side with an android device. Use the same account. Come back and report your findings.

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10 d ago

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tapmee

Visitor

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4 Messages

13 d ago

Under filter no item to watch away from home

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Rustyben

Expert

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24.2K Messages

@tapmee​ are you inside usa (not vpn, physically inside)?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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13 d ago

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tapmee

Visitor

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4 Messages

Yes…stopped working 3 days ago..deleted app..reinstalled..

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13 d ago

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