New Poster
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1 Message
Streaming on home wifi
Ever since we switched modems I have not been able to stream shows that require 'in-home Wifi'. We have given you our modem information multiple times. How do we get this to work?
New Poster
•
1 Message
Ever since we switched modems I have not been able to stream shows that require 'in-home Wifi'. We have given you our modem information multiple times. How do we get this to work?
Responses
Rustyben
Expert
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24K Messages
2 y ago
run the xfinity my account app. select the internet tab and touch the gateway/modem shown. (is there more than one?) compare the serial number on the app with the HFC MAC address that is on the gateway. do they match exactly?
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