Visitor

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8 Messages

09/18/2026 10:52 AM

Streaming location message for local stations

Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive 

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Visitor

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1 Message

3 days ago

Also confirming this same issue on Firestick as of two weeks ago. We have 4 fire stick devices; and three of them suddenly had this issue while one continued to work... Until today it suddenly stopped - apparently due to a Stream app update. I'm hoping an older version of the app can be made available?

Official Employee

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1.6K Messages

Hey there user_kv2rpv. Are you still needing help with the Stream app?

 

Visitor

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1 Message

3 days ago

I am at the beginning of being away from home for several weeks and just discovered the same problem that everyone has been writing about with the app when using Firestick. This is clearly an Xfinity problem. Will there be a fix?

Visitor

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1 Message

I also have a problem with the Firestick.

When are you going to fix it?

Official Employee

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2.7K Messages

 

user_69j81a  Are you seeing an error code as well or no? How long has this been going on for you? 

 

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Visitor

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4 Messages

Are you kidding me? This must be Ai replying to these messages. There are no error codes. Just same message about location and doesn’t lead you to anywhere. I cannot believe this has been going on for weeks and you cannot fix it.

Official Employee

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1.5K Messages

@user_qm99mm, thanks for the comment. Have you tried any troubleshooting steps, like power cycling the modem or uninstalling and reinstalling the app? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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4 Messages

Did all of those like everyone else. Are you reading the comments? It says Xfinity working on the problem. Or are they?

Visitor

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1 Message

2 days ago

C’mon xfinity! Have the same issue of streaming local channels through a firestick. You guys are going to force me to look at other solutions for my programming.  Obviously your team did something behind the scenes to cause this issue.  We pay way too much for this service for this issue to persist.  Get someone on this 24/7 until they get it fixed. 

Visitor

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2 Messages

17 hours ago

Have same issue with fire stick.  Please fix this.  I pay for streaming and it is suddenly not working.  What is the point of having streaming if it doesn't work outside a home network?  It also now doesn't work on iphone app or samsung tv app for local channels.  Used to be able to cast iphone to Samsung TV when not home because Xfinity app doesn't work on Samsung TV and now can't even do that.  Can no longer watch any broadcast TV channels (ABC, CBS, NBC, Fox) with Xfinity Stream when not at home.  Again what is the point of Xfinity Stream if it only works on home network???????  Am seriously considering getting rid of Xfinity if this does not get fixed.  Please fix ASAP.

Visitor

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1 Message

12 hours ago

I guess everyone is switching to YouTube tv since Xfinity can’t fix this issue

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