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user_ppyh1y
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2 Messages

09/18/2026 10:52 AM

Streaming location message for local stations

Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive 

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4 hours ago

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XfinityChristy

Official Employee

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3.1K Messages

5 hours ago

 

user_ppyh1y Hello and thank you for reaching out via our Xfinity Community Forums. I can understand why you're frustrated. If everything was working this morning and nothing has changed on your account, it would be upsetting to suddenly start seeing a location message for your local channels. We're happy to help take a closer look. When you have a moment, please send us a Direct Message with your name and service address, and we'll review the account for you. If possible, please include a screenshot of the message you're seeing and let us know what device you're using to watch TV.

 

We'll do our best to figure out what's causing this and get you pointed in the right direction.

 

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