2 Messages
Streaming issues
We were streaming with no issues for months, but this last Friday March 7, we noticed poor grainy pictures, and when the picture quality improved to HD, it buffered, sometimes for extended periods. The picture would then default to poor quality to continue playing. This happens across streaming platforms, across DVRs, and on multiple TVs, even a brand new 4k tv.
The Xfinity app resets the modem, but this doesn't get rid of the problem.
What are my options?
Scott
XfinityThomasB
Official Employee
•
1.7K Messages
4 days ago
user_amb54r That is for sure strange! I would like to take a look at the signal diagnostics here from our end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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