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user_vgl3of
1st Topic

2 Messages

Sunday, November 26th, 2023 9:17 PM

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Streaming issues

no longer can get my TV to stream xfinity streaming. We have completed all of the troubleshooting steps and it still gives the error message that it’s attempting to connect and will try again. However it no longer works. Can you

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11 months ago

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XfinityThomasA

Official Employee

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1.7K Messages

11 months ago

@user_vgl3of - You've reached the right place for help! We appreciate you trying the troubleshooting steps and the opportunity to assist. We'll ask a few questions to get a better understanding and work together, so you're able to enjoy your shows. Are you receiving any error code or message, and, is this issue isolated to your TV? 

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user_vgl3of

2 Messages

We can watch all other streaming services except Xfinity Streaming and it's only on the one TV?  We tried bypassing the TV and bought a firestick thinking maybe the streaming for the TV was messed up.  Firestick works for all things except Xfinity Streaming.  

11 months ago

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XfinityAnthonyT

Official Employee

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1K Messages

Hey there, what is the error you are receiving?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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