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dianem816
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2 Messages

11/06/2026 10:42 PM

Streaming forward and backward

On Windows desktop, Xfinity Stream allows pausing an in-progress DVR recording but attempting to rewind sends playback all the way to the beginning. This happens in both Chrome and Microsoft Edge. The same recording works properly on my iPhone and television. Once the recording finishes, desktop controls work normally."

That gives their technical team a reproducible description rather than a generic complaint.

I wouldn't spend money on computer repairs or change your browser settings for this issue.

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4 hours ago

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XfinityMarcus

Official Employee

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2.5K Messages

4 hours ago

dianem816 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have come across an issue with rewinding programing, but you indicated this only occurs while watching Xfinity Stream programming on your computer. I would like to take a closer look into this concern. 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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