J

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Sunday, March 12th, 2023 6:07 PM

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streaming error tvapp-00287

I received this message when trying to stream on Roku. Unable to watch Xfinity on my Roku. Also, when streaming, I have sound but NO VIDEO. Any suggestions?

Contributor

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340 Messages

1 year ago

Hello @joematarazzo1 I am sorry to hear you are experiencing streaming trouble. Have you tried any troubleshooting steps so far? Can you please use this link https://idm.xfinity.com/myaccount/lookup?execution=e1s1 to confirm you have are logged in with the preferred username on file? -Yvonne

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