DWhyte's profile

New Poster

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1 Message

Tue, Dec 1, 2020 3:00 PM

Streaming error Error player.403.14007

I have been using the streaming option for quite awhile with no issues, but last night when I tried to stream I am getting error Error player.403.14007.  I am using Google chrome on Surface with Windows 10 Pro.   I reasearched the error and did follow any previous solutions with no change.  Thank you in advance. 

Responses

New Poster

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4 Messages

6 m ago

I've got the same issue just started this AM. Win 10 Pro 64 Bit, Google Chrome in the US. Error:

Sorry, playback is unavailable

Videos on Xfinity Stream can only be viewed from within the US.
If you believe you are seeing this message in error, please connect to a different network and try refreshing your browser.

(Error player.403.14007)

Same computer it works fine with Microsoft Edge

New Poster

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4 Messages

6 m ago

Spoiler
I have the same issue. There's nothing I've change d in my system. Got up on Dec 1 and started the live stream as I do every morning. But yesterday the player errored out.

"Sorry, playback is unavailable

 

Videos on Xfinity Stream can only be viewed from within the US.
If you believe you are seeing this message in error, please connect to a different network and try refreshing your browser.

(Error player.403.14007)"

I tried all day to get someone at Comcast to help me, but it was nothing but a problem. The first level support guy tried to figure it out but couldnt. He said I need to call their Advanced Tech Support dept and gave me a phone number. For the rest of the day it was: call in, placed in cue which repeats it will take 1 minute for somneone to be available (this message repeated every few seconds which seemed odd), then theres some dead air and it either hangs up or someone picks up asks what the issue is then says they will look up my account and the phone hangs up. This happened at least 6 or more times before I became angry and gave up.

This morning, still errors out on my pc. So I tried my laptop which is connected via wireless. It works on there. I looked at the Google security settings for google and the pc and latop matched.

Both my laptop and pc are 64 bit Windows 10 1909 build. 

The error mentions that I must be i nthe US to watch. I'm in Colorado and have been for many years. Time and date settings on the pc are correct.

New Poster

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4 Messages

6 m ago

UPDATE.: It's my Chrome browser on my pc. I just tried using Microsoft Edge browser on my pc and it works fine. My Apps section on the pc shows Chrome 11/19/2020 but I know I have watched Live Stream after that. Something has changed to Chrome on my end, without me doing it. 

 

UPDATE:

I googled "google chrome blocking Xfinity Live Stream" and it said to click o nthe lock icon i nthe address bar and click on "Allow" for Flash player. Before I checked that on my pc, I went ot log into Xfinity again so I could click o nthe lock icon but it went right to the live strewam and its back to working right now. 

New Poster

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4 Messages

6 m ago

Okay I spoke too soon. I exited out of the live stream on my Chrome browser and I am back to the errror message. This is very frustrating.

New Poster

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4 Messages

6 m ago

UPDATE:  Only one thing changed on my Win 10 system from the time Xfinity Stream worked in Chrome and the time it stopped. I installed a Windows update:

 

November 30, 2020—KB4586853 (OS Builds 19041.662 and 19042.662) Preview

 

I don't know whether this has anything to do with it, but it's quite a concidence.

 

New Poster

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4 Messages

6 m ago

Seems as though this is now fixed. Started up this morning in Chrome and it now works.

New Poster

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4 Messages

6 m ago

Yes it was fixed for a while. Got up this morning and we're back to an error. It had a new error which said I wasnt connected ot the internet. Not sure how it thought I would see that message if I wasnt connected. ???

 

It's obviously not on my end. I'm on line and working from home. Comcast fix this issue plz.

 

"It looks like your device is offline

 

Once your Internet connection is restored, your video will resume automatically."

 

New Poster

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4 Messages

6 m ago

I am getting the same condition this morning, but this seens to be confined to CNN for me. The other channels are not effected. Also, this time it makes no difference to use Edge instead of Chrome as both are effected equally. The video stream keeps popping in and out every 2-3 seconds.

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