zhishenp's profile

New Poster

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1 Message

Mon, Apr 8, 2019 9:00 PM

Streaming Error (Error ftde.provision.accountMismatch)

I can't stream on xfinity online from my laptop. I'm using safari and chrome, same error. Also, I cleared cookies and cache, and I still get the same error. 

 

I get prompted to "log out and log back in," and the xfinity page states it will fix the problem, but that isn't true. I still get the mismatch error. 

 

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Responses

ComcastAmir

Official Employee

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6.3K Messages

2 y ago

Hello zhishenp, thank you for creating a post on our forum. It sounds like there's an issue with your entitlements on our end, I am happy to look into this for you to help you get this issue resolved. To get started please reach back out to me via the private message you sent and we can continue there. 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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16 Messages

2 y ago

I have been having the same issue since March 29th, and they sent a technician out here to fix the issue, and he could do NOTHING because it's on the account side. We were able to create a secondary user account and use that as a temporary fix but my main account User profile isn't allowed to use xfinity stream because of this same exact error.

ComcastAmir

Official Employee

 • 

6.3K Messages

2 y ago

DNDigital wrote: 

 

I have been having the same issue since March 29th, and they sent a technician out here to fix the issue, and he could do NOTHING because it's on the account side. We were able to create a secondary user account and use that as a temporary fix but my main account User profile isn't allowed to use xfinity stream because of this same exact error.

 

Hello DNDigital, I understand having this issue since March is beyond frustrating so let's get this addressed for you immediately so you can get back to enjoying your favorite content. To get started please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
ComcastAmir

Official Employee

 • 

6.3K Messages

2 y ago

Hello DNDigital, thank you for sending me a private message with your account information. Please reach back out to me there for further assistance. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
ComcastAmir

Official Employee

 • 

6.3K Messages

2 y ago

Hi zhishenp, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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