zhishenp's profile

New Poster

 • 

1 Message

Monday, April 8th, 2019 9:00 PM

Closed

Streaming Error (Error ftde.provision.accountMismatch)

I can't stream on xfinity online from my laptop. I'm using safari and chrome, same error. Also, I cleared cookies and cache, and I still get the same error. 

 

I get prompted to "log out and log back in," and the xfinity page states it will fix the problem, but that isn't true. I still get the mismatch error. 

 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Gold Problem Solver

 • 

7.2K Messages

6 years ago

Hello zhishenp, thank you for creating a post on our forum. It sounds like there's an issue with your entitlements on our end, I am happy to look into this for you to help you get this issue resolved. To get started please reach back out to me via the private message you sent and we can continue there. 

Frequent Visitor

 • 

16 Messages

6 years ago

I have been having the same issue since March 29th, and they sent a technician out here to fix the issue, and he could do NOTHING because it's on the account side. We were able to create a secondary user account and use that as a temporary fix but my main account User profile isn't allowed to use xfinity stream because of this same exact error.

Gold Problem Solver

 • 

7.2K Messages

6 years ago

DNDigital wrote: 

 

I have been having the same issue since March 29th, and they sent a technician out here to fix the issue, and he could do NOTHING because it's on the account side. We were able to create a secondary user account and use that as a temporary fix but my main account User profile isn't allowed to use xfinity stream because of this same exact error.

 

Hello DNDigital, I understand having this issue since March is beyond frustrating so let's get this addressed for you immediately so you can get back to enjoying your favorite content. To get started please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".

Gold Problem Solver

 • 

7.2K Messages

6 years ago

Hello DNDigital, thank you for sending me a private message with your account information. Please reach back out to me there for further assistance. 

Gold Problem Solver

 • 

7.2K Messages

6 years ago

Hi zhishenp, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.  

forum icon

New to the Community?

Start Here