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Visitor

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5 Messages

Friday, May 12th, 2023 5:06 PM

Closed

Streaming doesn't play content in Win10/Chrome following the latest Chrome update

After applying the most recent Chrome update (Version 113.0.5672.93 (Official Build) (32-bit)) on my Windows 10 laptop, streaming via https://www.xfinity.com/stream has stopped playing content, whether live programs or recorded programs. The channel listing and recorded show inventory are presented correctly, but selecting "watch" in either case results in a blank screen with the three cycling dots; no content is ever shown. Streaming worked fine in Chrome prior to this update.

Streaming does still work correctly in Microsoft Edge. Haven't yet tried Chrome or Safari on my MacBook.

Problem Solver

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785 Messages

2 years ago

@user_57e60d Thank you for reaching out and bringing this to our attention. I can understand the frustration this has caused. When trying to stream does it ever bring up an error message? 

 

Visitor

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5 Messages

@XfinityTimothyA​ No, it doesn't throw any errors at all. It just shows the three cycling dots, continuously, with no indication that anything is wrong.

Official Employee

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2.2K Messages

Thanks for letting us know, @user_57e60d! This is definitely not the experience we like to hear about. Have you tried Chrome or Safari on a mobile device or on your MacBook to see if you experience the same issue?

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Gold Problem Solver

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5.9K Messages

2 years ago

Have you checked with Chrome since it was their update?

New Poster

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3 Messages

2 years ago

I'm having the same issue. Xfinity is not working with the new Chrome update. Please help.

Contributor

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30 Messages

2 years ago

My xfinity stream app doesn’t work either. Stopped working yesterday. 

Visitor

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5 Messages

2 years ago

All - I updated Chrome to Version 113.0.5672.127 (Official Build) (32-bit) this morning. Xfinity appears to be working as expected now.

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