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user_3fd5m2
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Saturday, July 12th, 2025

Streaming app

It shows the streaming app is included with plan. I can download to phone and works fine. When I tried to use on Roku it wants me

to sign up and pay. 

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XfinityShawn

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30 days ago

 

user_3fd5m2 Do you have cable services currently? 

 

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user_3fd5m2

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No just internet. But shows on my plan it’s included for free. I had no problem getting to work on my phone. 

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30 days ago

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XfinityShawn

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user_3fd5m2 Upon review, you would be able to use the app on your phone. However, you would need cable services if you're trying to access it on other devices like Apple TV, LG TV, Roku etc. 

 

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30 days ago

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user_3fd5m2

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From what I’m reading it states that

Yes, the Xfinity Stream app and portal are included with your Xfinity internet service. However, the extent of what you can access through the app or portal depends on whether you also have an Xfinity TV subscription.
  • Xfinity Internet Only:
    If you have Xfinity internet service without a TV package, you can still access the Xfinity Stream app and portal. However, you'll only be able to stream free content, such as free channels and on-demand content, and not the full range of channels included in a TV subscription. 

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29 days ago

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XfinityShawn

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1.8K Messages

 

user_3fd5m2 Xfinity Stream app is available on: Apple TV*,  LG TV*, Roku*, Samsung Smart TV*, and Xumo TV*.  *Available in-home only to Xfinity TV customers with internet. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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29 days ago

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user_3fd5m2

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Ok. You stated  - *Available in-home only to Xfinity TV customers with internet. 
I have internet with Xfinity. So would I not be able to watch on tv. I have a Roku. 

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25 days ago

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user_3fd5m2

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1 day ago

Please let me know. I haven’t heard back from anyone. 

From what I’m reading it states that

Yes, the Xfinity Stream app and portal are included with your Xfinity internet service. However, the extent of what you can access through the app or portal depends on whether you also have an Xfinity TV subscription.
  • Xfinity Internet Only:
    If you have Xfinity internet service without a TV package, you can still access the Xfinity Stream app and portal. However, you'll only be able to stream free content, such as free channels and on-demand content, and not the full range of channels included in a TV subscription. 

(edited)

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