Hello @user_bd20be, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
ccRuben
Retired Employee
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729 Messages
1 year ago
@user_bd20be Are your lists completely different from each other or are you missing one or two item from the list?
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user_bd20be
2 Messages
1 year ago
Completely missing about 60% of the box recordings
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