Skip to main content

    Support

    Offers

U
user_9a5a93
1st Topic

Visitor

 • 

1 Message

Tuesday, January 17th, 2023 3:56 AM

Closed

Streaming app

Streaming app only has some of the channels available.  Quite a few of the channels are not available, and the error message states "connect to in-home WiFi to watch".  I have tried deleting and reinstalling the app but nothing works.  I have also tried to install the app on my Samsung smart TV and it doesn't work on it either.  I am able to stream some channels from my iPhone but if I try and cast to my Samsung TV it also doesn't work.  I asked all of these questions before signing up for Xfinity and was told I only needed one cable box and could either use the app from my smart TV, or could cast to a TV, neither of which work.  Can anyone help?  Thanks

Question

 • 

Updated 

2 years ago

118

1

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

CCJay

Official Employee

 • 

618 Messages

2 years ago

Hi, @user_9a5a93.

 

Thanks for making our team aware of your streaming issues. If you're connected to your home network and still experience this issue we can help by sending a few refresh signals to your account. If you have an X1 box, performing a system refresh can help too. Let's meet in DM to get started if that doesn't help. 

 

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

 

 

0

0

forum icon

New to the Community?

Start Here