Visitor
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1 Message
Streaming app update is HORRIBLE
The app was great. Little improvements can always be made but this complete overhaul - NO. And to release it without warning, without it being fully tested, NO NO NO!
This is a list of things the update destroyed (and sadly I keep editing and adding to this list)...
--- Most Important... No scheduled recordings list. None! Every DVR box and app has that! This is a REQUIREMENT. Period.
--- The recorded shows list doesn't even list them by show name! It lists them by episode name. I can't tell what show it is.
--- Now in the recorded list, if you record a show with many episodes, those episodes are listed by the original air date, NOT the recorded date. That might be ok for some shows but not all.
One important issue with that is now you can’t easily see if a show is about to be deleted since Xfinity only allows you to save a show for one year (which I’ve always hated). So now if I wanted to be certain, I’d have to go through 100 episodes of 1 show, each one, and write down the recording date. That’s not doable and shouldn’t be needed.
Most apps allow you to choose how you see a list (by air date, original date, alphabetical order, etc). Not here.
--- You can’t easily delete a show in the recorded list by swiping left. You have to open the show and then delete it.
--- It doesn't say anywhere how much space is left for recordings. That means programs will be deleted if we go over the limit without us even knowing.
--- Now you can’t simply click on a show in your recorded list and get all the info you need about that show immediately and easily (summary, watch now option, other showings, etc etc). You now must do a separate search for the show to get any info.
--- Now the show descriptions don't include the date or actors. There's no way to know if it's a new show or repeat.
--- There's no way to record a show that's already started. I've clicked on as well as held the red button which I presume is the record button and nothing.
--- There's now no deleted folder. If I mistakenly delete a show, now there's no way to retrieve it.
--- The guide is terrible and huge. I used to be able to see maybe 20+ shows at once on my iPhone pro max screen. Now it's 4! And the new version doesn't show any more info than the last version did. So I must scroll 100 more times to look through the guide.
AND, the new look of when you scroll right or left is worse. It's not just scrolling where a few shows can be seen at once as the new show name jumps on top of the old show. I can't just scroll left and see all shows listed at once because the next shows jumps on top of the previous show. It visually makes me feel nauseated.
--- In the guide, when you do a search, you can now only see 8 days vs 14 and no specific times. It used to be very easy.
--- To see only my Favorite channels option is gone. If browsing or searching for a show I don’t know the name of but it’s on my usual channels, I must now go through every single other channel, the countless channels I will never ever ever watch, to find it. Impossible and a waste of my time as it's 100's and 100's of shows. You have other options for what channels you see, so why remove the favorites?
I was excited to set up this app so my nearly 90 yo parent could use it. It was that easy to use and understand. I was nearly done… Not now. Not now.
-> So MANY ridiculous, wrong changes. I know releasing an update often has issues, but this many and about the most important features? How were many of these changes even considered as an ok change let alone on a supposed better easier "update"?
I HATE this update. HATE IT.
It was great 2 days ago. Little improvements can always be helpful but this complete and thorough overhaul? NO!! It’s HORRIBLE and FAR harder than any app needs to be.
Many folks depend on this app. If going through hard times, hospital stays, etc, TV can be the needed escape and help one desperately needs. But should be usable for every single person.
But you’ve now made it 100x harder and UNUSABLE.
Xfinity continues to get more expensive and working apps are required and should be norm, so maybe this is the not nudge but push for me and others to simply say...
Enough Already.
We'll try one of the other great options out there.
user_gli8cq
Visitor
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1 Message
16 hours ago
Agree, horrible change.
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achandeck
Visitor
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4 Messages
16 hours ago
Shoddy user experience testing, has the characteristics of a hastily designed app. I can’t find how to record;
I can’t search for a specific program to record; this is a HORRIBLE app upgrade, it’s more a downgrade!🤦🏻♂️
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user_o43fim
Visitor
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2 Messages
8 hours ago
Agree- we pay a lot for these services. Put them back the way they were.
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CilandDavid
Visitor
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1 Message
4 hours ago
This app has destroyed our ability to watch my recording on my TV. Audio is fine- no picture. Have tried your fixes to no avail. What made you think you needed to change the format? The new look is too big and to confusing! Was this Beta tested? We have gone from a satisfied customer to one who is questioning your service as expensive as it is
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ksd
Visitor
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5 Messages
4 hours ago
Agreed this doesn’t feel like it was tested. And why were so many features removed? It also crashes constantly with technical faults or bumps out of the app altogether.
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