Hi @user_3c0888, Thanks for bringing your concerns to our community for help! I use the stream app as well. Lets first start by confirming your tv meet the system requirements which can be found here (https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs)
Have you performed any troubleshooting steps such as uninstalling the app and reinstalling it?
Is your smart tv the only device having an issue with the stream app?
Are you seeing any error codes or error messages when you access the app?
XfinityKei
Official Employee
•
1.5K Messages
2 years ago
Hi @user_3c0888, Thanks for bringing your concerns to our community for help! I use the stream app as well. Lets first start by confirming your tv meet the system requirements which can be found here (https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs)
Have you performed any troubleshooting steps such as uninstalling the app and reinstalling it?
Is your smart tv the only device having an issue with the stream app?
Are you seeing any error codes or error messages when you access the app?
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