Visitor
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1 Message
Streaming App not recognized on Home WiFi after upgraded to Xfinity X1 modem
I just upgraded from my Arris Surfboard modem to an Xfinity X1 modem with Pro WiFi Extender and now none of my devices thinks I'm connected to my home network. All devices were restarted and the Xfinity app removed and reinstalled multiple times. How do I get the devices recognized as being on my home network? All the answers I see here say to DM someone, but I don't see that option.
XfinityRichard
Official Employee
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3.7K Messages
26 days ago
Thank you for reaching out, @user_ih4qom . When switching from your Arris Surfboard modem to an Xfinity Gateway, your devices may still be trying to connect using the previous network information. To help resolve this, please have each device "forget" the old WiFi network, turn WiFi off for a few moments, then reconnect by manually selecting your new home WiFi network name (SSID) and entering the current password. Also, please make sure your devices are connected to your private home network and not the public xfinitywifi hotspot.
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