Visitor
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3 Messages
Streaming app is low resolution on Samsung Galaxy A9+ tablet
The Xfinity Streaming app is low resolution on my tablet. It was fine at first but went to an unwatchable low resolution. I tried factory reset on tablet and re-download the infinity stream app and it's still low resolution. The tablet plays all other streaming apps perfectly. It's just xfinity stream app that is unwatchable. I have tried all the online tips and nothing is working.
XfinityAmira
Official Employee
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4.8K Messages
5 hours ago
Hi user_2id1gx! Thanks for joining our Xfinity Forum, and we appreciate you being a customer with us. My team is here to help! For troubleshooting purposes, is the low resolution you're experiencing through the Xfinity Stream app occurring on other devices in your home, or just the tablet?
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user_2id1gx
Visitor
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3 Messages
4 hours ago
I don't recall if it started after an update or not. However, I did remove the app and then did a factory reset on the tablet. I reinstalled the app though the play store so it is the most recent version, but i am still having the low resolution issue.
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