U

Visitor

 • 

2 Messages

Sat, Apr 30, 2022 8:34 PM

Streaming app error code

I just got an error message while trying to use the streaming app.   It reads "This video cannot be played (Error code TVAPP-00473)."  Anyone know what this means?  I can't find that error code anywhere on the net or Comcasts support page. 

Official Employee

 • 

223 Messages

3 m ago

Hey there @user_f89183 Is this error still occurring? Was this only on one specific program or multiple? And were you connected to the home network or away at the time? Many times, errors such as this occur when the content is not available outside the home and requires you to be on the home Wi-Fi to use. Please let me know and I'll be happy to answer any additional questions. 

Visitor

 • 

2 Messages

@XfinityAlfonso​ it resolved that day after a couple of hours and now it is happening again.   It is on every program I try to watch.  I am at home, so location shouldn't be an issue.   It is getting pretty frustrating and I pay way too much for this cable service to have this keep happening. 

Official Employee

 • 

282 Messages

We can most certainly understand the need for the application to work! Personally, I know we rely on the app that's installed on my SmartTV here at home to watch our TV every day so that we don't have to have a TV Box set up!
Rest assured, you've come to the right place to get to the bottom of this. 
May I ask, what kind of device you are accessing the application on currently? Have you tried accessing the app on a variety of different devices to know if perhaps the issue is specific to just one device, or something acrossed the board, so to speak? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

I’m having the same issue, with a new Samsung TV it’s a Q8 version.

Official Employee

 • 

620 Messages

Thank you for sharing what device you're attempting to use. When does this error appear? Is it during launch of the app or after selecting a program? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here