Streaming App changes

Issue 1: There was absolutely no notification or courtesy afforded to your customers regarding this change, and no resources available to your customers regarding navigation of the new format. As a matter of fact, I visited the local store and was told the workers knew nothing about the change. I was told “ it’s not cost effective to send out a notification to all Xfinity customers about the change”! I was also told that I need to “educate myself and take the time to navigate the entire site and figure out how to work it”.

Issue 2: I understand in today’s technology that changes will occur in order to “ Update” your services. This process should enhance the Customer experience. You have taken a product that worked for your customers, was easy to navigate and do things that were Customer friendly, ie: Favorites, etc., and in my opinion, made it more difficult to understand and navigate. I cannot find one single advancement, technically regarding this new upgrade.

For 34 years, I worked in the cable TV/telecommunications business, including my retirement from Comcast. I saw many changes that were positive and made the Customer experience better. I am hoping to see a positive resolution to this huge management/technical debacle. If not, that’s the great thing about choices…