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user_1f508j
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4 Messages

Saturday, June 20th, 2026 11:20 PM

Stream using Apple TV

Why can’t I use my Apple TV to stream when I am on my in home network? I get the message that I can only stream on my iPad or iPhone. 

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2 hours ago

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XfinityAbby

Official Employee

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997 Messages

5 days ago

Hello @user_1f508j thank you for reaching out! Are you trying to use Apple TV to stream on the Xfinity stream app? 

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user_1f508j

Visitor

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4 Messages

Yes I am trying to stream using the Xfinity Stream app on my Apple TV device. 

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5 days ago

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XfinityAbby

Official Employee

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997 Messages

If you are in your home and connected to your home network the Xfinity stream app should be working. @user_1f508j have you attempted to try the Xfinity stream app on any other device in the home?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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user_1f508j

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4 Messages

It works on my iPad and iPhone. Just not the Apple TV

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5 days ago

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XfinityAbby

Official Employee

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997 Messages

Thank you for letting us know @user_1f508j, I would like to take a look at what is happening. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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user_1f508j

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4 Messages

2 hours ago

1. I get the initial Xfinity stream screen to Sign in

2. I press sign in and get the Two ways to sign in screen

3. either way I choose, I go through the process to sign in using my phone 

4. I sign in successfully on my phone (and get the success message)

5. Then on the TV streaming app I get a Welcome! “ This device can only access Xfinity Stream on your in-home Xfinity Wi-Fi. Use the app on your smart phone tablet or laptop to watch on the go anytime you like”


the Apple TV, the TV, my phone…everything is connected to my WiFi. 

that’s the process that occurs every time. I’ve tried rebooting everything but get the same message over and over. 

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