Stream the local TV channels remotely using the xfinity stream app with a fire stick

About a week ago I have been unable stream the local TV channels remotely using the xfinity stream app with a fire stick I have connected to my TV. The other togo channels stream without a problem. My home location is at 02035 and the remote location is at 02532. The notification states ” To play video, we’ll need to know where you are. Please turn on Location Services and adjust to High Accuracy or Battery Saving” I activated the location setting on the xfinity stream app and set the fire stick to the 02532 remote location. There is no high accuracy or battery saving setting for the app or stick. Please review and advise me of a procedure that will allow me to stream the local channels remotely. Thank you.

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XfinityJeffB

Official Employee

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740 Messages

2 hours ago

Hello user_uxy9q4, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am here to help. Would you kindly explain the home location and remote location part of your post? I am assuming those are zip codes, I am just trying to figure out why you would set a different one for the Stream app and your fire stick.

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user_uxy9q4

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3 Messages

I was using the app and fire stick at the 02532 remote location. I set the app to detect the location and the stick location uses a zip code. The app would not allow me to access the local togo channels.

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2 hours ago

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XfinityJeffB

Official Employee

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740 Messages

Understood, thank you. So to confirm, you can access other programming, but not local channels. Are there any other details or troubleshooting steps you have tried?

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2 hours ago

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user_uxy9q4

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3 Messages

Yes I have access to the other non local togo channels. I have tried powering down, restarting, reinstalling the app and confirming all wifi and device settings that I was aware of were properly working.

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1 hour ago

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XfinityMelinda

Official Employee

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383 Messages

Hi @user_uxy9q4, you've been very helpful with the information you are giving us. Are you getting a specific error code? Or is it just the error that our Xfinity Stream app will not allow you to update your Firestick zip code?

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16 minutes ago

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user_6n60m6

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1 Message

2 hours ago

I'm having the exact same issue. It was fine saturday and sunday morning didn't work.

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user_uxy9q4

Stream the local TV channels remotely using the xfinity stream app with a fire stick

XfinityJeffB

user_uxy9q4

XfinityJeffB

user_uxy9q4

XfinityMelinda

user_6n60m6

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