llc727's profile

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1 Message

Fri, Jul 12, 2019 4:00 PM

Stream (on Laptop & tablet)

I keep receiving "turn wifi on at home" when I try to watch premium channels; however, there's no directions on how to do this. 

It should be simple, but there's no indication where on the site this prompt can be found. I have been searching around for it all day and on differing os.

Thank you.

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Rustyben

Expert

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24K Messages

2 y ago


@llc727 wrote:

I keep receiving "turn wifi on at home" when I try to watch premium channels; however, there's no directions on how to do this. 

It should be simple, but there's no indication where on the site this prompt can be found. I have been searching around for it all day and on differing os.

Thank you.


use your desk/laptop menu system to determine which wifi you are currently using. it should be your own home wifi SSD and not any xfinitywifi type connection.  did you try the stream TV app on a smart phone/tablet?

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