Stream Lost Channels

Xfinity Stream only showing limited number of channels - System was Ok on Wednesday 11/23, sometime yesterday 11/24 afternoon, channels disappeared from stream application.

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user_fe5aa6

Visitor

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2 Messages

4 months ago

Same here. I was watching yesterday and all of a sudden it froze up. (I stream through a roku.) I reloaded the XFinity app and now I only have TNT. Called support yesterday and it resolved nothing. Tried again today and now I am on a call back list.

1

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user_e1b686

Visitor

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15 Messages

@user_fe5aa6 Glad you posted this-I almost reloaded the app and saw your post. At least I have the TV GO channels.

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Reply

4 months ago

0

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user_e1b686

Visitor

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15 Messages

4 months ago

I have the exact same issue-only showing the TO GO channels (Beta version). I am at home and my WiFi is up-not using cellular data.

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monsherry1

Regular Visitor

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7 Messages

4 months ago

is there a solution?

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XfinityChe

Official Employee

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6.9K Messages

Hello @monsherry1. Thank you for sharing your experience here on the Xfinity Community Forum. This issue appears to be resolved for some. Because some time has passed since you created this post, I wanted to check in to see if this has been resolved for you yet?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

0

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user_e1b686

Visitor

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15 Messages

4 months ago

All channels came back on my iphone, but still showing the TVGO version on the laptop. Came back about 6 pm Friday.

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Xfinity Stream Website

arcook01

Stream Lost Channels

user_fe5aa6

user_e1b686

user_e1b686

monsherry1

XfinityChe

user_e1b686

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