Visitor
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3 Messages
Stream is freezing
DVR playback Image freezes but Audio keeps going
This has happened to me daily in the last month while playing back a recording the image freezes but the audio continues. Once the images were gone and it was just a black screen but the audio kept playing. Tried restarting and it didn't help.
XfinityNico
Official Employee
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553 Messages
4 years ago
Hello @user_c6617b, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with this playback concern. We appreciate you letting us know the equipment has already been reset. Does this problem ever occur when watching live TV at all? Is this happening on the DVR box itself or when viewing it from our Stream app?
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