Stream gives error message when I try to download recordings to my phone

Question

When using Stream to download recordings to my phone, sometimes it works. At other times, it stops saying it has encountered an error and to try again later. When I try again, it stops earlier in the process and gives the same message. This has happened three times on different episodes of the same program on two different days. Two other programs downloaded correctly. A third did not even attempt to download; it just said it could not be downloaded. I have closed the app and restarted my iPhone twice. How do I get the download function to work properly?

XfinityEricB · Answer

user_1nlxcd Thanks for reaching out about your concern with downloading your recordings. To confirm is the device you are downloading to have enough memory available on it to hold all the recordings at one time when you download? It will take up space on the device until you either delete or return it to the DVR after checking them out from the DVR. For the one that could not be downloaded, do you know if it was already checked out from the DVR for another device in the home? Just wanted to make sure that one wasn't something simple. Once a recording is downloaded to a device, it is "checked-out" and cannot be viewed on other devices until it is returned.

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user_1nlxcd

Stream gives error message when I try to download recordings to my phone

XfinityEricB

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