Stream Continually Loses Access to (Some) Channels
I've been having an issue for months now and have contacted Xfinity support at least 10 times (I have 6 ticket numbers available for reference.) My issue is that every 2 weeks, I have several channels (NFL Network, Disney Jr, Nick Jr, HBO and others) disappear off of my Xfinity Stream and simultaneously go missing off the "My Channel Listing" on Xfinity.com. They also become deauthorized off the individual apps on my iPhone/AppleTV, where the HBOGo or DisneyNow app will display "This content not included in your TV package" or similar.
When this happens, I still have the channels on "regular" cable TV, there just seems to be a glitch where they're missing online. And every time, I contact XFinity support, they ask the same old questions (what app are you using, uninstall/reinstall, etc.) then they perform some sort of "refresh" and pronounce that they've permanently fixed the issue. The problem is, that whatever they do DOES fix the problem for a few weeks, but 2-3 weeks later, I'm missing the content again and have to initiate another support request.
Is there anyone at XFinity who can get this raised up and permanently fixed? I've spoken to "advanced technical support" a few times at least, and even they only perform the temp fix. I'm at the end of my rope having to deal with this every few weeks. (It should be noted that these features worked for years flawlessly, and this problem only recently cropped up when I made a change to add Voice to my account, so I suspect some sort of account issue.)