rsteinmetz70112's profile

New Poster

 • 

5 Messages

Fri, Feb 28, 2020 9:00 AM

Stream Channel 21 in Marietta GA?

I have  Roku at my house in Marietta, with Infinity Stream on it. It works fine except that Channel 21 is listed in the guide as ACE but when you select it is some kind of home shopping channel. The Actial Xfinity box is correct but it's called ATL21 on the guide. The on line Channel line up indicates it called ACE.

 

Whats up with that?

Responses

Accepted Solution

New Poster

 • 

5 Messages

6 m ago

 It seems to be fixed now.

Rustyben

Expert

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24K Messages

1 y ago


@rsteinmetz70112 wrote:

I have  Roku at my house in Marietta, with Infinity Stream on it. It works fine except that Channel 21 is listed in the guide as ACE but when you select it is some kind of home shopping channel. The Actial Xfinity box is correct but it's called ATL21 on the guide. The on line Channel line up indicates it called ACE.

 

Whats up with that?


if you use a smart phone/tablet and the xfinity stream TV app is the correct channel programming shown?

New Poster

 • 

5 Messages

1 y ago

Same thing on my Android Tablet.

Channel 21 Grid/Guide shows ACE and lists the programs. But if you watch the channel it shows SHOP HQ.

Rustyben

Expert

 • 

24K Messages

1 y ago


@rsteinmetz70112 wrote:

Same thing on my Android Tablet.

Channel 21 Grid/Guide shows ACE and lists the programs. But if you watch the channel it shows SHOP HQ.


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

ComcastChe

Official Employee

 • 

6.1K Messages

1 y ago

Thanks for posting to the Xfinity Forums to bring this to our attention @rsteinmetz70112! I can reach out to the correct department to have this fixed. Please send me a private message with your first and last name and your full-service address. To send a private message, click on "ComcastChe" and then click send a message.  

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