Stream app

Yes it’s when I open the app

Thank you, what specific error code or message are you seeing? Are you trying to watch in-home connected to your network or out-of-home/on the go?

In home connected to network.  It either says network error or three dots just keep frozen.  I’m using a fire stick and fire TV.  I don’t have a problem on my iPad.

Thank you, since the Fire TV and the Firestick are different systems than the iPad and the issue is reserved to the Fire devices, are you able to clear cache on those devices? 

I cleared the cache and I deleted the app and redownloaded the app.  It didn’t help.  I was told this was a known issue and they were working to resolve the problem.  Do you have an ETA?