B

Visitor

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3 Messages

Thu, Apr 15, 2021 10:18 PM

Stream app stuck on purchases

Hello I have an LG OLED and I am having the same issue that a lot of people are having with the stream beta app, it is stuck on purchases and I cannot watch anything else. 

Responses

ComcastKaitlan

Official Employee

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107 Messages

1 m ago

Hello, @BandB2013; I'm sorry to hear about the LG TV having an issue with the Stream App! Have you tried turning the TV completely off by unplugging it to reset it?

 

Once that's done, I recommend uninstalling the Stream App and then installing it again. Let me know if this helps!

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Visitor

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3 Messages

Hello sorry I did not see this comment. I have tried that and it does not help. Someone said because I have a comcast box somewhere else in the house that it might be an issue 

Official Employee

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162 Messages

Greetings again, @BandB2013! Thanks so much for getting back to us about this. I'm sorry to hear you're still having issues with the Xfinity Stream app your LG TV, but you have definitely come to the right place for assistance.

 

You should be seeing both purchases and subscriptions (live channels you subscribe to) on the app, but if you are only seeing purchases, then the app might not think you have active TV service with us. Do you have a different login for your account, or was your login ever associated with a different account at another address, by any chance?

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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3 Messages

It might have been associated with the account I had before I moved.  When I moved I closed my old account and started a new one but might have used the same email 

Official Employee

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184 Messages

Understood, thank you for letting me know. I'd like to take a deeper look into your account and run some targeted troubleshooting steps. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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