4 Messages
Stream app on roku not working
When I click on live tv the app tells me that it's not part of my subscription but it works on my phone and the the xfinity box
4 Messages
When I click on live tv the app tells me that it's not part of my subscription but it works on my phone and the the xfinity box
XfinityThomasA
Official Employee
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2.3K Messages
10 months ago
Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models:
Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, E000X, D000X
Roku Streaming Media Players:
Roku Ultra (4340X, 4640X, 4660X, 4670X, 4800X) and Roku Ultra LT (4662X)
Roku Express (3700X, 3900X, 3930X), Express+ (3710X, 3910X, 3931X), Express 4K (3940X) and Express 4K+ (3941X)
Roku Premiere (3920X, 4620X) and Premiere+ (3921X, 4630X)
Roku 2 (4210X), Roku 3 (4200X, 4230X) and Roku 4 (4400X)
Roku Streaming Sticks:
Roku Streaming Stick (3600X, 3800X), Streaming Stick+ (3810X), Streaming Stick 4K (3820X) and Streaming Stick 4K+ (3821X)
Roku Soundbar: 9100X
Roku Streambar: 9102X
REQUIREMENTS
Devices must be on minimum firmware version 8.1 b1 or higher.
The Xfinity Stream app will only appear in the Roku Channel Store for eligible devices.
If you have two or more linked Xfinity accounts, see How To Link, Unlink and Switch Between Multiple Accounts for instructions on how to set the right default/primary account.
Note: you may have to re-accept Terms of Activation if there are updates to your account or changes to your Xfinity TV package.
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CC_Tony
Retired Employee
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1.4K Messages
10 months ago
@user_xf9o5x Thank you for taking the time to work with us via DM. I am glad we were able to figure out what is going on. NOW TV is currently not supported on Roku. In order to watch your NOW TV channels you will need to use a compatible device. Compatible devices and more info about NOW TV are located here: https://www.xfinity.com/support/articles/now-tv-overview. Thank you again for your time and patience. Have a great rest of your day!
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