Stream app on roku not working

@user_65e1ba Thanks for posting and letting us know what's happening on the app. I checked, and don't see any known issues with the app at the moment. I did a search for the app error you mentioned on a comment, and see a response from one of the Roku forums. It says to uninstall the Xfinity Stream app, close and restart the Roku device officially through the settings, then install the Xfinity app once more. Looks like that helps clear the memory on the device. I also suggest doing a modem restart, but doing so from the app. It will confirm its fully updated with the latest patches, and will be the same as customer service sending signal. You can see the steps here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting. Let me know the results please, so that everyone can see the solution!

Xfinity, Stop lying to people!  You’ve told me it’s a known issue which is why my service hasn’t worked correctly for 5 MONTHS!