Visitor
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1 Message
Stream app not working
“Xfinity Stream isn’t working on any device. My Roku gives me TVAPP-00231, the Xfinity Stream app doesn’t work on my phone, and streaming through the browser doesn’t work either. My physical Xfinity cable box works normally. I’ve already restarted and reinstalled the app. I need you to check my Xfinity Stream account provisioning and see if there’s a backend issue.”
XfinityRay
Official Employee
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4.3K Messages
8 hours ago
Hello, @user_ztcfp8! We are glad to further help with Xfinity Stream so you can watch your content away from your TV box again. I apologize this is giving you trouble and want to get it fixed. You did great testing other devices and grabbing the error code.
When did this issue first begin?
When does the error come up? For example, when you log in, or when you click to watch a show.
If you go to the Xfinity app or our website, are you able to log in without problems?
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