5 Messages
Stream app not working
The Xfinity stream app stopped working on all of my mobile devices about a week ago. Nothing is loading and all I get are the three dots as if it is buffering. Restarted iPhones and iPad, offloaded, and finally deleted apps and reinstalled. Nothing has helped.
inthe510
Contributor
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23 Messages
10 months ago
I have been working with a couple different reps over the past two hours regarding this. I only use the streaming app on all my devices for my TV service and lost access to the channels two days ago. I have tried various things on my end also. The streaming app is saying that my device is offline and no internet connection when in fact I have full internet and access to other streaming sites. A ticket was created and the issue was escalated. I'll update on here if I get a resolution.
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user_wzejtl
5 Messages
10 months ago
Thank you. I know I am not the only one that is experiencing this. There have been so many complaints in recent months. We often have problems with intermittent Xfinity service, with WIFI cutting out some days dozens of times. We just got a new box and the TV seems better, but now all of a sudden, the streaming app has stopped working.
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inthe510
Contributor
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23 Messages
10 months ago
Update: A tech showed up and after about two hours of head scratching and trying to figure out why I was getting internet but no TV service through the stream app, he decided to disconnect my Netgear CM600 modem and connect a new Xfinity modem. Finally, I had TV service again on all my devices. Go to find out through a rep on Reddit that was following up with me, he told me my modem was end of life. I went to Xfinity website to look at compatible modems and no longer see my modem. I had no idea this was about to happen, but had been waiting for the day that it finally failed me and I wasn't able to get internet or anything. For the next week, I will have to rent the Xfinity modem until my Arris S33 gets here.
(edited)
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