If the Stream app stopped working on your iPad, try restarting the app, restarting your device, checking for app and software updates, clearing the app's cache and data, or reinstalling the app.
user_cx5qgs. What happens when you try to access the Xfinity App? Are you able to log in at all?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I experienced a similar issue on iPhone, iPad, & Roku devices. Found a similar thread on the Roku support forum where a user recommended unplugging your modem/router for 60 seconds minimum to clear all memory in the router. This resolved the problem. Apparently the app accumulates junk in the router memory which requires a complete power down / power up to clear. I also uninstalled/reinstalled the apps on each device, but that had no effect until I did the 60 second power down of the router.
Glad to hear the suggestion from @DH8 was successful in fixing your issue. Please feel free to let us know if you run into any further issues.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
MikeB39A
Problem Solver
•
672 Messages
14 days ago
If the Stream app stopped working on your iPad, try restarting the app, restarting your device, checking for app and software updates, clearing the app's cache and data, or reinstalling the app.
4
0
DH8
New Poster
•
3 Messages
9 days ago
I experienced a similar issue on iPhone, iPad, & Roku devices. Found a similar thread on the Roku support forum where a user recommended unplugging your modem/router for 60 seconds minimum to clear all memory in the router. This resolved the problem. Apparently the app accumulates junk in the router memory which requires a complete power down / power up to clear. I also uninstalled/reinstalled the apps on each device, but that had no effect until I did the 60 second power down of the router.
2
0