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user_z183hz
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Friday, December 6th, 2024 5:19 PM

Stream app for Now not working

Why am I no longer able to stream NOW through my xfinity app on the tv? It only works to airplay it which is very frustrating. Why the change? It says NowTV package is not yet available but it worked fine previously. We use a Roku stick and Roku app on tcl tv

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2 months ago

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Official Solution

XfinityTony

Official Employee

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1.3K Messages

2 months ago

@user_z183hz @DreamSayerZ 

Here is the full and current list of devices that support NOW TV. (https://www.xfinity.com/nowtv)

Watch NOW TV through the Xfinity Stream app and enjoy on up to three devices at the same time.


Supported devices:

  • Computer:
    • Browsers including Safari, Google Chrome, Firefox, and Microsoft Edge
  • Mobile:
    • Amazon Fire tablets: Fire OS 6.0 or above required; Stream app version 7.4.1 or above required
    • Android phones and tablets: Android OS version 7.0 or above required; Stream app version 7.4.1 or above required
    • iPhones and iPads: iOS version 14.0 or above required; Stream app version 7.8.0 or above required
  • TV:
    • Xumo Stream Box from Xfinity: Stream app version 2.2.0 or above required
    • Amazon Fire TV: Fire OS 6.0 or above required; Stream app version 7.4.1 or above required
  • Plus, you can cast to any device capable of supporting:
    • Chromecast
      • Chromecast 1st gen, Chromecast 2nd gen, Chromecast 3rd gen
      • Chromecast 4th gen (Chromecast with Google TV)
      • Chromecast Ultra Google Nest Hub
    • AirPlay: iOS version 14.0 or above required

 

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XfinityEricB

Official Employee

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1.9K Messages

2 months ago

 

user_z183hz Thanks for reaching out to us today for help with the streaming service. Have you tried logging out and back into the app to see if that corrects the issue? Another fix that may help is to delete the app, and reinstall. That gives the app the most up to date version of the app that may have caused the problem. Please let me know if either of these works for you. 

 

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DreamSayerZ

Problem Solver

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663 Messages

@XfinityEricB​ I thought NOW TV was not supported on Roku? Has something changed?

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2 months ago

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XfinityTony

Official Employee

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1.3K Messages

@DreamSayerZ
You are correct. NOW TV is not available on Roku at this moment.

(edited)

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2 months ago

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