Vincelomb36's profile

New Poster

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1 Message

Sun, Jun 30, 2019 5:00 AM

Storm

Since last night storm , I have not been able to access cable, from my main box, it keeps asking me to reboot and then to restart, the cable box itself reads case! Can someone help?

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Accepted Solution

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

CASE means the box isn’t able to communicate. Check for outages in your area or you may need a tech out to check wiring/box
Rustyben

Expert

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24K Messages

2 y ago


@Vincelomb36 wrote:

Since last night storm , I have not been able to access cable, from my main box, it keeps asking me to reboot and then to restart, the cable box itself reads case! Can someone help?


if your internet is working temporarily connect the set top box to the modem coax and power up. does it post to normal 'clock'?

Official Employee

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2.5K Messages

2 y ago

Hi, Vincelomb36. I see you've gotten some great support here within the community already. Please let us know if you have any additional questions/concerns for us. We will be happy to continue assisting. 

Official Employee

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2.5K Messages

2 y ago

Since there has been no additional activity on this thread, I have completed this interaction. If you end up needing further support with this Vincelomb36, please send me a private message with your name.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

Thank you. 

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