@user_2b549d Thank you for reaching out here on our Xfinity Forums. I am sorry to hear this has been your experience and would like to look into this with you. To get started, please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right-hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you!
XfinityChristy
Official Employee
•
2K Messages
2 years ago
@user_2b549d Thank you for reaching out here on our Xfinity Forums. I am sorry to hear this has been your experience and would like to look into this with you. To get started, please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right-hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you!
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